Running project sites to the same standard as the factory floor

The situation

Kich Architectural Products is a Rajkot manufacturer of architectural hardware, with a plant that runs to a documented, audited standard and a distribution network reaching dealers across India and export markets in more than forty countries.

That discipline stopped at the factory gate. Project and installation work happened away from the plant, across sites in different cities, and it was coordinated by phone calls, spreadsheets and the memory of whoever was on site. The people accountable for a project could not see its current state without asking someone.

What they did

They put project sites on the same footing as the shop floor: one record, entered once, visible to everyone who needs it.

• Every site reports the same way through a daily worksheet, so progress does not depend on who picked up the phone.
• Material issued to a site is booked against that site and that vendor, so despatch and consumption reconcile instead of being reconstructed later.
• Site photographs and drawings sit against the project they belong to, rather than in a chat thread.
• Approvals and payments follow a fixed route, so nothing waits on a reminder.
• Management sees the position of every site from one dashboard instead of a round of calls.

The result

Project work now leaves a trail. What was issued, what was installed and what is pending are answerable from the record rather than from memory, and the people running the sites and the people accountable for them are looking at the same thing on the same day.